FAQ


I have just bought some software what happens next?
I have just upgraded to a new version of Actinic/Sellerdeck do I need a new Mole End license?
I have a support issue what should I do?


I have just bought some software what happens next?

Normally you will automatically be sent a license key within 10 minutes, This will also include installation instructions. At very busy times this can take up to a few hours. If you do not receive you license within 24 hours please email support@mol-end.co.uk and we will investigate.

I have just upgraded to a new version of Actinic/Sellerdeck do I need a new Mole End license?

If you are using a timed license, as long as it is still current, you simply need to go into the About box and select the new Actinic/Sellerdeck version being used. You will know if you have a timed license as the license will have an expiry date shown against the license in the About box. If you have an expiry date of Never you have an older Actinic version specific license. You will need to purchase a new license for the product being used.

NOTE: If you have a currently active One Stop Mole End subscription or have a timed llicense and it is still active there is no charge for any software upgrades.

I have a support issue what should I do?

If you have an issue or problem with the software you should use the following:

1. Look in our knowledge base (using the support link at the top of the page) as your question may have been asked before.

2. If the issue is not found in the knowledgebase you can either create a support ticket or send an email to support@mole-end.co.uk. This will then be responded to by one of our support staff as soon as possible. We do not have guaranteed response times for support issues, however, our normal office hours are 9am to 5pm Monday to Friday and endeavour to respond to all new support issues within 24 hours. At busy times this can be longer.

Note: Mole End does not offer general phone support. Our support system and email allows us to serve you better than phone support would because we can respond to your questions quickly while ensuring that our answers are reliable and consistent. We keep track of the questions that you ask.