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Mole End Software
News March 2009
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This month we have
been focusing on how to improve order processing from receiving an order to
the customer receiving their goods. Customers should be kept up to date with
the progress of their order, from being ordered (with the Actinic order email)
to despatch from you. The way to keep customers happy is to meet the expectations
that your website gives. For example, if you provide next day delivery you should
tell customers if it won't delivered the next day (due to stock issues, more
orders than expected, postal strikes etc.).
Customer communication
You can keep your customers happy by telling them what is happening with their
order (even if it is going to be late). You can do this in a number of ways:
1. Send an email when the item is being picked, packed and shipped. If it is
same day despatch then a single email when it is despatched is normally fine.
However, if it isn't going to be despatched on the same day, if the item is
not in stock or will be sent late also send an email.
2. Provide an up to date order tracking system. Give the customer a link to
either the courier's website and their order number or your own order tracking
system.
One
Stop Automation can automatically send emails to customers as orders are
downloaded. One
Stop Order Processing can send html (and text) emails to up to 10,000 customers
at a time. One
Stop Order Processing also provides an order tracking system that is hosted
on your own website as well as providing links and templates to use BusinessPost
and CityLink order tracking.
Managing website
orders more efficiently (and in less time)
Rather than waiting for orders to arrive (by checking emails or downloading
orders using the Actinic download button) you can automate the process so that
you know when orders arrive as the packing list appears on the printer. You
can also automate other processes that you currently do manually such as printing
invoices, sending emails to customers, marking items as shipped, running the
Actinic Sage or Quickbooks link (and more). To aid you despatch process you
can use integrated label paper. This prints
the delivery address onto a peel off label within the invoice (or packing list
or dataentry report) and when packing you have details of the items to pack
with the delivery label. Simply peel off the label when packed and stick onto
the package.
One
Stop Automation can automatically download orders, print invoices, packing
lists and send emails. One
Stop Order Processing can print, mark as ship, email up to 10,000 orders
at a time.
Mole End Software Products that can improve order management and customer
communication
More information at the following links:
One
Stop Order Processing for Actinic
One
Stop Automation
Integrated
Label Paper
Ebay, Amazon, eBid and Playtrade orders
If you also sell your products on Ebay, Amazon, eBid and Playtrade, either through
the Product Mash
or directly you can process your orders more efficiently using One Stop Order
Processing for Ebay, eBid, Amazon and Playtrade. This product allows you to
manage all of your orders in the same place. Access your orders from anywhere
on your Local Area Network. You can produce a consolidated picking list, track
sales across different sales channels as well as create offline orders. You
can also import Actinic orders (changes made to Actinic orders within One Stop
Order Processing for Ebay, Amazon, Playtrade and eBid are not updated within
Actinic). A useful feature of this product is that you can import orders from
more than 1 Actinic site into a single site for processing.
NOTE: If you have a timed One Stop Order Processing for Actinic license
this will also work with One Stop Order Processing for Ebay, eBid, Amazon and
Playtrade.
You can find out
more information, and a 40 day free trial at:
http://www.1stoporders.co.uk