Mole End Software News March 2009

News from Mole End Software

This month we have been focusing on how to improve order processing from receiving an order to the customer receiving their goods. Customers should be kept up to date with the progress of their order, from being ordered (with the Actinic order email) to despatch from you. The way to keep customers happy is to meet the expectations that your website gives. For example, if you provide next day delivery you should tell customers if it won't delivered the next day (due to stock issues, more orders than expected, postal strikes etc.).

Customer communication
You can keep your customers happy by telling them what is happening with their order (even if it is going to be late). You can do this in a number of ways:

1. Send an email when the item is being picked, packed and shipped. If it is same day despatch then a single email when it is despatched is normally fine. However, if it isn't going to be despatched on the same day, if the item is not in stock or will be sent late also send an email.

2. Provide an up to date order tracking system. Give the customer a link to either the courier's website and their order number or your own order tracking system.

One Stop Automation can automatically send emails to customers as orders are downloaded. One Stop Order Processing can send html (and text) emails to up to 10,000 customers at a time. One Stop Order Processing also provides an order tracking system that is hosted on your own website as well as providing links and templates to use BusinessPost and CityLink order tracking.

Managing website orders more efficiently (and in less time)
Rather than waiting for orders to arrive (by checking emails or downloading orders using the Actinic download button) you can automate the process so that you know when orders arrive as the packing list appears on the printer. You can also automate other processes that you currently do manually such as printing invoices, sending emails to customers, marking items as shipped, running the Actinic Sage or Quickbooks link (and more). To aid you despatch process you can use integrated label paper. This prints the delivery address onto a peel off label within the invoice (or packing list or dataentry report) and when packing you have details of the items to pack with the delivery label. Simply peel off the label when packed and stick onto the package.

One Stop Automation can automatically download orders, print invoices, packing lists and send emails. One Stop Order Processing can print, mark as ship, email up to 10,000 orders at a time.

Mole End Software Products that can improve order management and customer communication

More information at the following links:

One Stop Order Processing for Actinic

One Stop Automation

Integrated Label Paper



Ebay, Amazon, eBid and Playtrade orders
If you also sell your products on Ebay, Amazon, eBid and Playtrade, either through the Product Mash or directly you can process your orders more efficiently using One Stop Order Processing for Ebay, eBid, Amazon and Playtrade. This product allows you to manage all of your orders in the same place. Access your orders from anywhere on your Local Area Network. You can produce a consolidated picking list, track sales across different sales channels as well as create offline orders. You can also import Actinic orders (changes made to Actinic orders within One Stop Order Processing for Ebay, Amazon, Playtrade and eBid are not updated within Actinic). A useful feature of this product is that you can import orders from more than 1 Actinic site into a single site for processing.

NOTE: If you have a timed One Stop Order Processing for Actinic license this will also work with One Stop Order Processing for Ebay, eBid, Amazon and Playtrade.

You can find out more information, and a 40 day free trial at:

http://www.1stoporders.co.uk